The Medicare Secondary Payer Rights Contractor annouced the addition of a new feature to the current Customer Service Line: The Self Service Information Feature. This new automated feature will give callers the ability to get the most up-to-date Demand/ Conditional Payment amounts and the dates those letters were issued without having to speak with a Customer Service Representative! The Self-Service Feature will be a convenient way for callers to receive accurate and consistent case information while saving time! Some additional benefits of this new feature include:
•Extended Calling Hours – The Self-Service Feature will be made available for additional hours outside of the MSPRC Hours of Operation!
•Shorter Wait Time – By using the Self-Service Information Feature, callers will no longer have to experience the wait time associated with speaking to a Customer Service Representative!
•Unlimited number of cases inquiries on one phone call –After receiving information on a case through the Self-Service Information Feature, callers are given the option of checking multiple cases on that same call!
The Self-Service Information Feature is scheduled to go live September 30, 2011! The current system takes MSPRC eleven weeks from the date an accident is reported to them until they are able to provide a breakdown of conditional payments made by Medicare.
For more information regarding this new feature: www.msprc.info